Stable and Secure Services
The key to a well-run organization is to have reliable tools that support your work. Creating – and maintaining – a stable and secure technology infrastructure will allow you to spend more of your time delivering your core mission. NPower helps you get there with:
Technology Assessments and Planning
NPower Indiana can assess the state of your current information technology, provide consulting advice on technology solutions that best fit your needs, assist in budget planning, and identify staff training needs for your organization.
Desktop and Network Services
Our team has experience building, repairing and maintaining networks for nonprofits of all sizes. From simple desktop installations and peer-to-peer networks, to large, multi-site server networks, we can help you design and implement a system tailored to the specific needs of your organization.
Scheduled Support Services
Scheduled Support is the name for our regularly-scheduled, on-site maintenance visits. Our skilled consultants will verify that your computers and servers have the latest software updates, protect your systems from viruses and spyware, and work proactively to ensure that your network runs smoothly between scheduled visits. They will also troubleshoot problems as they arise, and provide individual user support as time allows. This provides you with ongoing, preventative computer and network support that can be predictably budgeted.
HelpDesk Operations
During business hours, NPower members can access our HelpDesk service to assist in identifying and troubleshooting problems as they occur. If a problem cannot be solved by telephone or e-mail support, our HelpDesk analyst will arrange for one of our network consultants to quickly respond in order to resolve the issue.
