Scheduled Support Improves Operations at Emberwood

Upon initiation of the relationship with NPower Indiana in 2002, Emberwood employed 15-20 people, only 3 of which had email and internet access.  The organization did not have a server to provide centralized storage of files and information, and its hardware platform was slow, outdated and extremely unreliable.  These factors greatly limited staff members’ ability to share information and coordinate schedules, as well as communicate effectively with each other and external partners.  Emberwood wanted to develop a more efficient and up-to-date technology infrastructure to manage its operations, facilitate information sharing and track client information.

Through funding support from United Way, Emberwood was able to purchase a server, new hardware and gain internet access for all employees.  NPower Indiana provided installation services and ongoing Scheduled Support to help the organization integrate these new systems.  As a Scheduled Support client, Emberwood receives routine maintenance visits from NPower consultants, who install updates, test backups, perform malware scans and complete other important tasks to ensure the technology is functioning at optimal capacity. 

In early 2008, NPower replaced Emberwood’s existing server and oversaw the installation of Microsoft Exchange, which took the place of a POP email system that was preventing staff from sharing calendars and other pertinent information.  Through the relationship with NPower, Emberwood has also received Microsoft Windows for its server and Microsoft Office for all staff computers. 

In addition, NPower has assisted Emberwood’s IT staff person with the development of his own strategic technology plan for the future.    

The new server hardware and its accompanying Microsoft software has provided Emberwood with a reliable and secure centralized storage system for its client information and other important data.  Microsoft Exchange has greatly improved internal staff communication by allowing them to share calendars and distribution lists, assign tasks and gain remote access to the network.  The organization as a whole has realized increased efficiency and productivity in daily operations through its use of consistent and up-to-date software.  Microsoft Office specifically has helped the staff move away from paper-based reporting and utilize more electronic records and standardized forms. 

According to executive director Vincent Failla, “Without the Microsoft donation program, Emberwood would be unable to maintain updated software applications for all employees.  Having current systems and NPower’s ongoing technical support has enabled us to spend less time dealing with technology issues and increased the focus on mission related activities.”  Emberwood has also grown substantially in its understanding of technology, and has become more self sufficient with a plan for long-term growth and the continued development of its infrastructure.